When Chelsea Fletcher started with Bartlett Tree Experts nine years ago, she jumped on the opportunity to take a TCIA course, not realizing she would later become tasked with managing TCIA’s employing learning for Bartlett in what she now calls “the old-fashioned” way. It was back when TCIA was using paper manuals, and the certificates were issued through snail mail. “It was a lot to keep track of, and the whole process was time-consuming.” She’s grateful that TCIA has transitioned all the courses online and offers so many visuals and videos to make learning more active and interesting.
Over the past year, Chelsea has helped Bartlett onboard their new TCIA Tree Care Academy Training Hub to make things even easier. “Now that we have our own Training Hub, the employees can register themselves, so we don’t have to. It is a very easy platform to navigate. Everyone is diving right in and enjoying the new platform.”
One of the challenges they had before they started using Tree Care Academy Training Hub was that employees would start a course and wait so long to finish it that it would expire. “What I love about the Training Hub is that the courses don’t expire and that employees continue to have access to the course as long as they want, which is awesome.”
In the past, Chelsea had to contact TCIA to see the status of everyone’s courses, but now she can monitor all that information through the Training Hub and easily send reminders to ensure their completion.
“My role is much easier now that we’re using the Training Hub. I have access to everything and can see the status of everyone’s training,” she said. “I have had zero complaints. We used to have people who would fail a chapter and then retake the entire test over again, not just that one chapter. I haven’t had that happen once since we’ve transitioned over to the new Training Hub.”
“We don’t just offer it to our production crew; we offer it to everyone in the company, including the administrative assistants. When customers have questions, they answer the phone and need to be knowledgeable.” – Chelsea Fletcher
The Training Hub made life easier for Chelsea and the employees, and she said it has saved them time and money. As the liaison, she’s happy with this new way of managing employee training. She thinks things have run smoothly. “I think that TCIA has done a fabulous job of keeping up with Barlett and customizing things to keep up with our needs.”
Chelsea Fletcher is the social media and public relations coordinator at Bartlett Tree Experts in Seekonk, Massachusetts.
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